Women’s History Month gives us a chance to recognize the contributions of women from within our global organization.  We are pleased to feature an amazing individual from the Nicole Group, based in Kanagawa and Tokyo, Japan.

The Nicole Group represents the premium and luxury brands of ALPINA, BMW, MINI, Rolls-Royce and Ferrari through 15 locations with over 300 team members in the Kanagawa and Tokyo area of Japan.  With its origins dating back to 1977, the group has been wholly owned by PAG since 2021.

Kaori Tsukada joined Nicole Competizione (Ferrari Yokohama) as a Sales Executive in 2019. She has excelled by demonstrating her willingness to understand customer needs, driven by her passion and devotion to continuously pursue knowledge of the Ferrari brand. This has made her a great role model throughout the Nicole Group dealerships. In February, Kaori was awarded the prestigious “Personalization Performance of the Year” from Ferrari Japan at their annual dealer conference.  The award is given to the Sales Executive with the highest average option sales content per vehicle for all Ferraris delivered in Japan in 2022.

Upon receiving her award, Kaori stated, “I am very honored to receive the ‘Personalization Performance of the Year’ from Ferrari Japan. It was just in May 2022 with the great support of the Nicole team that I delivered my very first new Ferrari to a customer. I believe this award was a result of my focus to analyze and respond to the needs of each client while configuring a unique Ferrari which makes it a truly marvelous and attractive vehicle.”

Along with Kaori’s significant acknowledgement from Ferrari Japan, Nicole Competizione was awarded second place of all Ferrari dealerships in Japan at their annual dealer meeting in February 2023.

Thank you, Kaori, and congratulations to the whole team at Nicole. We appreciate your hard work and dedication to excellence.

In honor of Women’s History Month, we proudly recognize the contributions of women across our organization.

Commercial truck retail offers many incredible career opportunities for women.  Today, we’re excited to highlight two women who are successfully blazing trails at Premier Truck Group:  Ally Rocha and Deanna LaFranca.  Both women were semi-finalists in this year’s NADA Women Driving Auto Retail contest.

Ally Rocha, a Finance Manager in Dallas, has been with Premier Truck Group for 13 years. Her role involves working with customers and lenders to get the best deal on financing, including submitting credit applications and lots of face time with her customers.  “Some advice that I would give to a woman looking for a career path is to not overlook the trucking industry,” said Rocha. “I think any woman would enjoy working in the trucking industry.”

Deanna LaFranca joined the truck industry by chance, when she heard about a position opening through word of mouth. Starting in inventory, she worked her way through the department where she is now a Parts Manager in Midland, Texas. She has been with Premier Truck Group for almost eight years, and she lauds how the retail truck industry offers plenty of opportunities.  LaFranca stated, “the heavy-duty truck retail industry is a great career path for anybody because everything that we own or use is brought in by truck.  It’s not going anywhere. It’s a great opportunity and great field for anyone to get into.”

We appreciate the hard work and dedication that both women have brought to Premier Truck Group, and we celebrate all the women that support our retail commercial truck businesses worldwide.

Click here to learn more about their journeys and the advice they would give to women considering a career in the trucking industry.

The NADA Women Driving Auto Retail contest is back for its sixth year, and we’re excited to congratulate the three Penske Automotive employees selected as semi-finalist in this year’s competition.

Women Driving Auto Retail celebrates all women who work in the country’s more than 18,000 car or truck dealerships. The contest aims to magnify the voices of women working in the automotive industry, as well as increase opportunities for women by providing dealers with the proper tools and expertise.

Contest submissions share the women’s experience, how their dealership career journey began, and their advice for other women considering a career in the automotive industry.

Click below to view the videos for our semi-finalists, Hamida Ali-Miller, Deanna LaFranca and Ally Rocha.

 

Hamida Ali-Miller, Warranty Specialist, Atlanta Toyota

 

Deanna LaFranca, Parts Manager, Premiere Truck Group of Midland

 

Ally Rocha, Financial Services Manager, Premiere Truck Group of Dallas

 

Congratulations to all those who entered the contest and to our semi-finalists!

The grand-prize winner will be announced at Live Stage at NADA Show 2023 on Saturday, Jan. 28th. Click here for more information.

To conclude, we hope you enjoyed this year’s Women in the Driver’s Seat segment, and were inspired by our female leaders from around the globe. Please stay tuned for a new group of amazing trailblazers for 2023!

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MEET THIS WEEK’S LEADER: SAMMI LY, GENERAL SALES MANAGER, AUDI SOUTH COAST

“Don’t sweat the small stuff… it’s all small stuff.”

First Automotive Job: Inside the Finance Department

PAG Tenure: 11 years

What attracted you to the automotive industry? I recognized that the world has a heavy reliance on vehicles and that this industry drives the pursuit of advanced technology – simultaneously fulfilling a modern day need while at the same time inspiring innovation. The competitive environment and rapid pace of change is unyieldingly exciting and just inconsistent enough to keep you guessing!

Most satisfying part of your job: One of the things I love most about this industry is the customer connection. There is nothing quite like a returning customer that remembers how amazing their experience was even years later, and every time they bring their car in for service, taking the time to catch us up on what’s happening in their lives.

Proudest professional achievement: I am most proud of the record breaking numbers our team has achieved during my time as General Sales Manager, we are fiercely competitive, pushing out more units than ever before while holding gross and maintaining exceedingly high customer service scores.

Who was the biggest influence in your career? Those that have encouraged and inspired me to be the best version of myself professionally include, Patricia Lindseth, Regional Finance Director. Gary Stone, my current GM at Audi South Coast and Paul Liu, OC Area VP for Penske Automotive.

Looking back on the last decade, how have you seen the automotive industry landscape change and evolve to engage more women? I was fortunate to work with supportive and skilled industry veterans that saw my potential and gave me opportunities to prove myself. I quickly came to realize that the harder I worked, the faster I learned; and the more I learned, the more success I was able to achieve. This industry, and sales in particular, embraces talented individuals – there is tremendous potential for women to thrive in this environment.

What hobbies do you enjoy? Tennis, Hiking, Going to the beach, and Spending time with family.

Where do you see yourself in the next five years? I hope to continue proving myself as a competent and capable leader of my team. Eventually I hope to oversee a dealership of my own as the General Manager after learning as much as I can from my current mentors.

What advice would you give to young women considering a career in the automotive industry? I recommend taking the leap! I can only speak from my experience in sales; but gaining mastery over your mind and learning to navigate negotiations effectively are vital to success in business and in life. It is often said that life is about the journey, so let this industry be your vehicle to tremendous personal growth and professional success!

What is the best career advice you’ve ever received? “Don’t sweat the small stuff… It’s all small stuff.”

 

Penske Automotive Group will kick-off Women’s Wellness Week in Bloomfield Hills, Michigan.

What is Women’s Wellness Week and why does it matter?

Women’s Wellness Week is a week-long program aimed to unite women, to encourage them on their individual journeys, and to nurture mind, body, and spirit through a variety of daily events and activities held on-site. The program also supports women in surrounding communities by spotlighting local women-owned businesses and through charitable outreach.  Clothing donations will be collected throughout the week to support local based charities.

Additional activities planned for the week include mindfulness webinars and health sessions on functional medicine and nutrition.

Women’s Wellness Week has also been celebrated in other regions throughout Penske Automotive Group with the purpose to unite and inspire women.

We look forward to sharing more on the success of these initiatives.

Throughout 2022 we feature a new female leader from around the globe, highlighting their career achievements, biggest influences, and the advice they would give to other young women considering a career in the automotive industry.

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MEET THIS WEEK’S LEADER: JACKIE ESTEP, FLORIDA AREA CONTROLLER, PENSKE AUTOMOTIVE GROUP

“Always finish your work as quickly and accurately as possible, then volunteer to help others so you can get experience in their positions which gives you an edge when seeking a promotion.”

First Automotive Job: Lot Porter

PAG Tenure: 36 years

What attracted you to the automotive industry? I was attracted to the automotive industry by family members that were in the industry.

Most satisfying part of your job: The most satisfying part of my job is completing projects.

Proudest professional achievement: Becoming the Florida Area Controller for Penske Automotive Group, which at the time only included seven dealerships.

Who was the biggest influence in your career? My biggest influence was Kathy Parkkonen, a former controller. She encouraged me to try new positions within the accounting office, always affirming that she knew I could do it.

Looking back on the last decade, how have you seen the automotive industry landscape change and evolve to engage more women? Penske Automotive Group encourages women to grow in the automotive industry. Today, I see more women in sales manager and general manager roles and more women are being promoted at the corporate level.

What hobbies do you enjoy? I enjoy spending time with my son and granddaughters, my three dogs, and reading.

Where do you see yourself in the next five years? I see myself continuing to enjoy my position as Controller and any new challenges and/or new dealerships that come our way.

What advice would you give to young women considering a career in the automotive industry? The automotive industry can be extremely fast paced, with a diverse group of coworkers, numerous types of jobs and ever-changing technology.

What is the best career advice you’ve ever received? Always finish your work as quickly and accurately as possible and volunteer to help others, so you get experience in their positions as well to give you an edge when seeking a promotion.

 

 

Throughout 2022 we feature a new female leader from around the globe, highlighting their career achievements, biggest influences, and the advice they would give to other young women considering a career in the automotive industry.

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MEET THIS WEEK’S LEADER: MICAELA TESTONI, ADMINISTRATION AND SITE MANAGER, MERCEDES-BENZ ITALY

“Never forget to listen to others, through real and active listening.”

First Automotive Job: Administration Manager

PAG Tenure: 4 years

What attracted you to the automotive industry? I was attracted by the complexity of the automotive industry, with administration and accounting having different rules with respect to my previous experience. I thought it was the right time to take on new challenges in a completely different field, in a newly established company with new processes to be developed, and an administration team to be set up.  Finally, I felt the need to continue with the growth of my career path and so I accepted with enthusiasm.

Most satisfying part of your job: Managing people, without a doubt. A company is a complex organizational system that requires competence, effective communication skills, aptitude for teamwork, and proactivity. To work every day to develop these skills in people, to see them grow in their roles, to see them advance in their career paths, and to see them rewarded for the work they do daily – that brings me satisfaction.

Proudest professional achievement: Being able to balance the most important things in my life; work and family. It has not been easy to raise three daughters with a full-time job and responsibilities. But it was possible thanks to my determination, and I could not have done it without my husband’s invaluable support.

Who was the biggest influence in your career? There is no one person; all the managers, collaborators, and consultants I have met along the way have given me with something that has made a difference. Certainly, my parents were an important influence. They taught me the value of work, and that nothing is achieved without commitment and effort; the easy way never leads you far.

Looking back on the last decade, how have you seen the automotive industry landscape change and evolve to engage more women? I don’t believe there are male and female roles. There is only a personal aptitude for certain roles and jobs that transcends gender. This is also true in automotive, where women are in the roles of sales, service, car pre-delivery, and managers at various levels, for example.

What hobbies do you enjoy? I love running, and as soon as I can put on my shoes I go out. Running surrounded by nature recharges me after a workday.

Where do you see yourself in the next five years? I hope to still be on my team, providing the same motivation and enthusiasm as today.

What advice would you give to young women considering a career in the automotive industry? The same advice I would give to a male colleague: identify your goal, step on the accelerator, and go for it. There is no role you cannot fill as a woman in the automotive industry. The only things that are valuable and will be recognized over time will be your skills, your accomplishments, and how hard you have worked.

What is the best career advice you’ve ever received? Never forget to listen to others, through real and active listening.

Throughout 2022 we feature a new female leader from around the globe, highlighting their career achievements, biggest influences, and the advice they would give to other young women considering a career in the automotive industry.

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MEET THIS WEEK’S LEADER: MAGGIE NIGHTINGALE, HEAD OF CUSTOMER EXPERIENCE, CARSHOP UK

“FIND OUT WHAT YOU LIKE DOING BEST AND THEN GET SOMEONE TO BELIEVE IN YOU ENOUGH TO PAY YOU TO DO IT.”

First Automotive Job: Personal Assistant

PAG Tenure: 9 years

Most satisfying part of your job: Helping people. I am exceptionally passionate and believe the customer experience can be our differentiator from our competition. Many dealerships can offer a broad selection of cars, competitive pricing and offer products and services that capture the customer’s interest, but second-to-none, the customer experience can achieve customer retention. This allows you to build your customer base through referrals, and places you above the competition. I love making a difference, however small to our customers, and I look for an example of where I have achieved that every day. 

Who was the biggest influence in your career? My operations director who I reported to during my first leadership position has influenced my career the most. When I started as an operations manager, I had a customer service/call center background and while I was confident in those skills, I lacked confidence in how I could apply those skills to my new role. I learned that problem solving is a very transferrable skill and approaching an operational or process issue with the end user or customer in mind would achieve the most effective result. I also learned how to constructively challenge ideas and processes with data and insight, which reminded me often to believe in myself. I now focus on building the new rather than fighting the existing, alongside consistent hard work, helps me to achieve everything I have hoped. I now make sure to remind myself! 

Looking back on the last decade, how have you seen the automotive industry landscape change and evolve to engage more women? As an industry we are moving to a place where we are making an impact, regardless of gender. There’s still a way to go in closing the equality gap, and the automotive industry has had some negative associations as being an environment that it’s difficult to succeed in if you are a woman. Looking around the room at industry events today versus eight years ago is quite different. There are women in positions throughout the industry that are achieving massive success, and while we may still be underrepresented, it’s changing. Seeing female head of business achievements, alongside best in class customer experience metrics within the Sytner Group at our recent conference was inspirational. There are fantastic initiatives, awards and events across the industry that really celebrate women and their contributions and seeing men in the room cheering them on and supporting this evolution is fantastic! 

What hobbies do you enjoy? I love to run – there’s nothing better than taking your frustration out on your sneakers! 

Where do you see yourself in the next five years? I am extremely ambitious and there is a lot I would like to accomplish in the next five years! I hope to be leading a growing, best-in-class customer experience operation that is evolving and adapting to changing customer behaviors. I have my sights set on a directorship and I know that when the time is right, that will be ticked from the goal board! 

What advice would you give to young women considering a career in the automotive industry? Once you join, you won’t want to leave! The industry is full of exceptionally talented individuals who LOVE to talk and share their experiences as well as training and tools to help with your success. It’s fast-paced, exciting and dynamic – the landscape is changing, come and be a part of it! 

What is the best career advice you’ve ever received? “Find out what you like doing best and then get someone to believe in you enough to pay you to do it.” I am incredibly grateful that I have a role that I love, and I can’t wait to continue to build my career in the customer experience arena within the automotive industry!